Terms

These terms apply to every order placed on this website with Rawcut Supply, 118 Mercer Lane, Unit 4, Portland, OR 97209. Nothing in them affects your statutory rights as a consumer.

Your order is an offer to buy. A contract is formed when we email you a shipping confirmation, not when you receive the order confirmation. We may decline an order, for example if a product is mispriced or we suspect fraud; if we do, you will not be charged.

You can change or cancel an order within 60 minutes of placing it. After that, please use our free returns.

Drop items are made in quantities of 120 to 600 pieces. Adding an item to your bag does not reserve it. To keep drops fair, we may limit quantities per customer and cancel orders that exceed them or are placed by automated means.

• Maximum 2 units per style, per customer, per drop.
• Drop items can be exchanged for a different size within 30 days, but are not refundable unless faulty.
• Early access for list members opens 24 hours before the public drop.

Prices are shown in US dollars. For the UK, EU, Canada and Australia, duties and taxes are included at checkout. Elsewhere they may be collected on delivery. We accept cards, wallets, pay in 4 and Rawcut gift cards.

If a price is clearly wrong, we will contact you before shipping and you can choose to continue at the correct price or cancel.

Delivery times on our Shipping & returns page are estimates, not guarantees. Risk passes to you when the parcel is delivered. If a parcel is lost in transit, we will send a replacement or refund you in full.

You can return unworn items with their tags attached within 30 days of delivery. Returns are free in the US, UK and EU. We refund to the original payment method within 2 business days of receiving the return.

• Final-sale and drop items: exchange only.
• Socks and underwear: not returnable once opened, for hygiene reasons.
• Gift cards: not refundable.

This policy is in addition to your legal right to cancel within 14 days in the UK and EU.

We repair anything we made, free of charge, for as long as you own it. This covers seams, holes, zips, buttons and hems. Boot resoling and leather reconditioning are charged at cost. We may decline repairs where the damage is beyond reasonable repair, and offer store credit instead.

If something arrives faulty, or fails because of a defect in materials or workmanship, tell us within 12 months and we will repair, replace or refund it, including shipping costs. Normal wear, fading and pilling of natural fibres are not defects.

You are responsible for keeping access to your email secure, since we sign you in with one-time codes. Tell us straight away if you think someone else has accessed your account.

All photos, text and designs on this site belong to Rawcut Supply or its licensors. You may share links and screenshots for personal, non-commercial use. Please do not copy our product designs or imagery to sell anything.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We are not responsible for loss that was not foreseeable, or for business losses. Nothing here limits liability that cannot be limited by law.

These terms are governed by the laws of the State of Oregon. If you live in the UK or EU, you also keep the protection of the mandatory laws of your country. If something goes wrong, email help@rawcut.example first: most problems are solved in one reply.