Free over $150 · 30-day returns

Shipping& returns

Packed by hand in Portland, tracked to your door, duties paid in most countries. Changed your mind? Send it back free within 30 days.

Same dayOrdered before 13:00 PT, weekdays
Duties paidUK, EU, CA, AU: nothing on delivery
Plastic-freePaper mailers, recycled tape
TrackedEvery parcel, every region

Rates & times

Business days from dispatch. Orders before 13:00 PT ship the same weekday.

Shipping rates and delivery times by region
Region	Standard	Arrives in	Express courier	Arrives in	Free over
United States	$8	2–5 days	$18	1–2 days	$150
Canada	$12	4–7 days	$28	2–3 days	$150
United Kingdom	$12	4–6 days	$26	2–3 days	$150
European Union	$12	4–7 days	$26	2–3 days	$150
Australia & NZ	$16	6–9 days	$34	3–4 days	$150
Japan & South Korea	$16	5–8 days	$32	2–4 days	$150
Rest of world	$22	7–14 days	$42	3–6 days	$200

United StatesFree over $150
Standard
$8 · 2–5 days
Express
$18 · 1–2 days
CanadaFree over $150
Standard
$12 · 4–7 days
Express
$28 · 2–3 days
United KingdomFree over $150
Standard
$12 · 4–6 days
Express
$26 · 2–3 days
European UnionFree over $150
Standard
$12 · 4–7 days
Express
$26 · 2–3 days
Australia & NZFree over $150
Standard
$16 · 6–9 days
Express
$34 · 3–4 days
Japan & South KoreaFree over $150
Standard
$16 · 5–8 days
Express
$32 · 2–4 days
Rest of worldFree over $200
Standard
$22 · 7–14 days
Express
$42 · 3–6 days

Returns in 4 steps

Returns FAQ

01Start it onlineOpen the returns portal with your order number and email. Pick refund, exchange or store credit (store credit gets a $10 bonus).
02Pack it upUnworn, tags on, in any bag or box. Reuse our mailer: it has a second adhesive strip for exactly this.
03Drop it offPrint the free label or show the QR code at a drop-off point. You have 30 days from delivery to send it.
04DoneRefunds land within 2 business days of the parcel reaching us. Exchanges ship the moment your return is scanned.

30 days from deliveryFree in US, UK, EUDrop items: exchange only

Close-up of raw indigo denim with a copper button and gold stitching

Repair bench, Porto

Free repairs for life

We make things to last, and we stand behind that for as long as you own them. Burst seam, broken zip, hole in the elbow, lost button: send it back and our repair bench in Porto fixes it for free. Boots are resoled at cost.

Free
Seams, holes, zips, buttons, hems
At cost
Boot resoles from $65, leather reconditioning $25
2–3 weeks
Door to door, prepaid label both ways
No receipt
If we made it, we repair it

Book a repair

Wrong size?

Swap it, we ship first

Tell us the order number and the size you need. The new one leaves the studio as soon as your return is scanned, not when it lands.

Exchange form Size guide

Real people, Portland studio

Parcel trouble?

Tell us what happened and include your order number. We answer every message within one business day, most within the hour.

Contact form